2020 CHR’s Annual Quality of Care Report​

CHR’s mission is to help adults, children and families find Real Hope for the challenges of Real Life through an array of community-based mental health, substance use, child welfare, supportive housing, foster care, prevention and wellness services, and integrated care.  Our name embodies our commitment to community-based care, instilling hope for a healthy, happy and productive future, and utilizing all available resources to achieve change.  CHR is proud to provide services that achieve Real Quality with Real Results.

CHR’s Behavioral Healthcare Heroes in Action

ACTING FAST: When the world changed in mid-March, CHR:

  • Continued essential services without interruption, including mobile crisis teams; all residential programs for children, teens, and adults; methadone treatment programs throughout the region and more.
  • Swiftly transitioned to telehealth clinical services.
  • Opened Urgent Care hours for individuals who needed to be seen in person.
  • Continued methadone treatment programs in CHR offices and CT prisons.

PROVIDING HELP FOR EVERYONE: Recognizing that people throughout the region were dealing with extreme stress, CHR:

  • Launched the free HERO HOTLINE, 888.217.HERO, to provide immediate coaching from clinicians specially trained in Acute Stress Response.
  • The free HERO HOTLINE, 888.217.HERO, continues today and is now targeting services for teachers, parents and parents who are teachers, as well as the general public. We are here for you!
  • Continued without interruption 24/7 care in all residential programs for children and adults (110 beds).
  • Added wellness initiatives for CHR’s staff, including daily guided meditations and weekly yoga and virtual exercise classes.

EXPANDING SERVICES, CAREFULLY: Over the summer, CHR transitioned to our “New Normal Action Plan” and:

  • Implemented rigorous screening, social distancing, and cleaning protocols so we could safely reopen some face-to-face outpatient and community-based services for individuals who need to be seen in person.
  • We are continuing to track the needs of our communities and the impact of the pandemic.
  • We continue to remind everyone that NOW is the RIGHT time to start feeling better with effective, behavioral healthcare services at CHR!
  • Increased housing outreach to help individuals and families find safe and affordable housing.
  • Increased communication with CHR staff about COVID-related changes and updates.


Through the careful work of our Executive Team, CHR ended FY 20 with a balanced budget and continued to meet strategic goals as a leader in behavioral healthcare services, supportive housing, integrated care and more.

Dear Friends,

It’s been a year unlike any other. We are proud to say that CHR maintained all services throughout the COVID-19 crisis and remains a beacon of Real Hope for Connecticut.

Throughout the pandemic journey, CHR’s professional staff never lost sight of our overarching goals to help people achieve recovery. Our work was recognized in the spring when CHR joined an elite group of agencies nationwide to receive a federal CCBHC Continuation Grant. A few months later, CHR was once again named a Top Workplace among large employers and the highest-ranking essential healthcare provider among large employers!

We are so proud of our staff and all their amazing accomplishments. The pandemic has been tough, but CHR is stronger.

Thank you for your generous support and loyal friendship during these unprecedented times.


Heather M. Gates

Michael Kearney
Chairman, Board of Directors


A Journey to Become a More Just and Inclusive Agency

Following the tragic death of George Floyd, CHR took the first steps on a journey to become a more just, equitable, and inclusive workplace and service provider. During a Listening Tour in the summer of 2020, President and CEO Heather Gates spoke candidly to staff throughout the agency. Their input helped to shape the beginning of a meaningful, systemwide initiative to create lasting and sustained change within CHR and in relationship to the communities we serve.

To date, CHR has appointed Turkessa Antrum, Senior Vice President of Human Resources, as our Diversity, Equity and Inclusion Officer, and has launched a search for a Director of Diversity, Equity and Inclusion. In addition, we will engage with a consultant to assist us with our efforts that will focus on our culture as an employer; our service delivery framework; and our connection to the communities we serve.

“The journey has begun and I look forward to sharing more updates and insights in the months and years ahead,” Gates said.

CHR’s Medical Director is the New President of Connecticut Psychiatric Society

Dr. Steven Madonick, CHR’s Medical Director, was recently named President of the Connecticut Psychiatric Society, an organization of psychiatrists who work to ensure access to humane care and effective treatment for people with mental illnesses. Already, he has begun advocating for continued use of telehealth in behavioral health practices.

“Dr. Madonick is a leader, innovator, and healthcare advocate who is always working to meet the needs of the state’s most vulnerable individuals. We are so proud of his involvement with the CPS and look forward to his many accomplishments as president,” said Heather Gates, President and CEO of CHR.

Heather Gates Joins Top Donors at
“Be a Hero” Level

Heather M. Gates, CHR’s President and CEO, has a new title: Hero. This fall, in honor of CHR’s employees and their selfless response to the coronavirus crisis, Heather increased her annual gift to the $15,000 “Be a Hero” level.

Heather joins loyal friends Phil Tartsinis, Howard and Ann Orr, and Mutual of America as our “Be a Hero” donors. 

This distinction includes year-round visibility and lead sponsorship of all CHR events, including Swing for Hope, CHR’s Steam Train Half Marathon and more.


A Top Workplace: Again!

CHR was once again named a Top Workplace among large employers and the highest-ranking essential healthcare provider among large employees!

Promise House Progress

Work is continuing at a steady pace to complete the Promise House Apartments in Manchester by the summer of 2021. This is a new initiative to provide temporary, efficiency apartments and services for young adults who are experiencing homelessness.

Thanks to Paul B. Bailey Architects, Promise House has a warm and welcoming design. It will include 12 efficiency units as well as a common area where tenants can receive services from CHR staff to help them become self-sufficient through education, job training, life-skills and more. In addition, there will be a 13th unit to house a couple who will live on-site and provide 24/7 support to the young adults.

From its inception, our vision was that Promise House would help many young adults find health, recovery, and real hope. This is even stronger today.


CHR’s New
Willimantic Office!

CHR recently moved into a new building in the heart of Willimantic! The new office, located on 1310 Main Street, provides ample space for staff and clients, as well as room to continue growing and adding more services for the community. Importantly, with more space, CHR was able to move its Child and Family Outpatient clinic from Mansfield to Willimantic, where the majority of clients reside and relocate programs for CHR’s current Adult Outpatient clinic on Valley Street, which we have
long since outgrown.


Prestigious Federal Grant Expands Wellness Programs

CHR is the only agency in Connecticut to meet rigorous federal criteria as a Certified Community Behavioral Health Clinic (CCBHC), and was recently awarded a prestigious CCBHC Expansion Grant from the U.S. Substance Abuse and Mental Health Administration to enhance and expand a range of vital services for people of all ages.

This two-year, $4 million grant paves the way for CHR to continue efforts to combat the opioid crisis with increased access to same-day services; provide 24/7 crisis care; increase access to primary care for individuals with serious mental illness and addictions; and launch new wellness programs for children and families, including vaping-cessation programs.

Board of Directors

  • Chair – Michael Kearney, The Hartford
  • Vice Chair – Cy Hess, Aligne Wealth, LLC
  • Treasurer – Ayesha Clarke, State of Connecticut, Department of Revenue Services
  • Secretary –  Eduardo Miranda, Manchester Community College
  • Past Chair – Laura Tordenti
  • Chera Gerstein, Willis Towers Watson*
  • Colleen Masse, Czepiga, Daly, Pope & Perri Law Firm*
  • Connor Martin, Goodwin University*
  • Jason Jakubowski, Foodshare
  • Jeanna Grimes Ogbar, Jeanna Grimes Consulting*
  • Miranda Muro, Foodshare*
  • Ruth Fortune, Czepiga, Daly, Pope & Perri Law Firm
  • Sheldon Bustow, CIL
  • Steven Erickson, Whittlesey & Hadley, CPA*

*not picture

Special thanks to our CHR Heroes:

Phil Tartsinis

Howard & Ann Orr

Heather Gates

Mutual of America

Executive Management Team


Swing for Hope: 2019 Golf & Tennis Outing:


Phil Tartsinis

Howard & Ann Orr

Heather Gates

Mutual of America

Executive Management Team

Advanced Benefit Strategies, Inc.

Alera Group

Amenta/Emma Architects, PC

Anne Lally

Anthem Blue Cross Blue Shield

Barbara & Jim Carter

Betty K. Domer

C&T Electric Corporation

Carolyn Lee

Carter Chevrolet

Charter Oak Health Center

Chera Gerstein

Chris Abel

Chris Lewis


Colleen Damron

Colliers International

Craig Sylvester


Cy Hess

Demarco Management Corporation

Dilip Rangnekar

Donna Perlee

Fiberoptics Technology Incorporated

First Choice Health Centers

Friedman, Kannenberg & Company, P.C.

Frontier Communications

Genoa Foundation

Graff Public Solutions, LLC

Greg Shlotzhauer

Harvard Pilgrim Healthcare

Heather Bohacs

Hooker & Holcombe

Jim Dougherty M.D.

Joe Enright

John Perkins

John Wright

Jon Rooney

Julie McNeill

Kapa Food Supply, Inc.

Key Bank

Konica Minolta Business Solutions U.S.A., Inc.

Krystal Kleer, LLC

Larry & Lynn Pollack

Laura Tordenti

Lauren Naworski

Lessard Air Conditioning & Heating LLC

Lisa House

Madison Properties

Mark Pandolfe

Martha Buttenheim

Matthew Manning

Maureen McGuire

Nanci Bernstein

Nancy Stewart

Neil Clark

Net7 Solutions

Newfield Construction

Omar Williams

Patrick Mylett

Paul B. Bailey Architect

Paul Soler

Philip Rockwell

Reel Lawncare & Snowplow LLC

Rose & Kiernan

Samuel Moy

Sheldon Bustow

Shipman & Goodwin

Steve Ruth

Susan O’Connell

Thomas Mason

Thomas Mcgee

Timothy Prewitt

Transfer Enterprises, Inc.

Travis Matthews

Ultimate Software

United Healthcare

Veronica Scarfi

Windsor Federal Savings

Workers’ Compensation Trust


In-Kind Donations:


AC Petersen


Avon Prime Meats

Barre3 Farmington Valley

Black Hawk

Black Hog Brewing Co.

Boston Red Soxs

Bounce Town

Cake Gypsy

Connecticut’s Beardsley Zoo

Contours Hair & Spa

Cosmic Omelet

Dakota Steakhouse

Dick’s Sporting Goods

Effie’s Place

Fairfield Theater Company

Farmington Miniature Golf & Ice Cream

First and Last Pizza

Flamig Farm

Fleming’s Prime Steakhouse & Wine Bar

Foxwoods Resort and Casino

Frank Peppes

Fred Astaire Dance Studio

Ghosts of New Haven

Gouveia Vineyards

Harriet Beecher Stowe Center

Hartford Flavor Company

Hartford Symphony Orchestra

Hartford Wolf Pack

Hartford Yard Goats

Hill-Stead Museum

Hoffman Auto Group

Iris Photography

J. Timothy’s Tavern

Kidcity Children’s Museum

Little Theater of Manchester

Long Wharf Theater

Lutz Children Museum

Marriott Hartford Downtown

Mike’s Golf Outlet

Mohawk Mountain

Mohegan Sun

Mystic Aquarium

Mystic Seaport Museum

New Balance

New Britain Museum of American Art

New England Brewery

New England Patriots

New York Giants

October Kitchen

Old Sturbridge Village

Omar Coffee


Playhouse on Park

Prossage Wellness, LLC

Quassy Amusement Park

Real Art Ways

Shubert Theater

Six Flags New England

Sonny’s Place

Stonewall Kitchen

The Adventure Park at Storrs

The Big E

The Children’s Museum

The Essex Seam Train & Riverboat

The Sheraton Hotel at Bradley


Thimble Island Brewing Company

Thomas Hooker Brewery


Vineyard Vines

W.B. Mason

Wachusett Mountain Ski Area

Wadsworth Atheneum

Warner Theater

West Hartford Yoga

West Port Country Playhouse

Winding Trails

Yale Peabody Museum


Annual & Employee Campaign:


Abby Gagnon

Abraham J. Goldberg

Alera Group

Alexander Marquis

Amber Morton

Amy Cruz

Amy Evison

Andrea Hakian

Arthur Vavoudis

Ashley Barselau

Ashley Burke

Azra Omerbasic

Barry Friedman Ph.D.

Beatrice Mathis

Bernadette Brown

Beth Sondergaard

Bethany Sauline

Bharati Shah

Big Y

Bonnie Llanes

Brandi Pratt

Brent Munson

Brianna Wilson

Carol Phalin

Carol-Ann Donahue

Carolina Nowakowski

Casie Timmons

Cassandra Holmes

Catherine F. Kriss

Catherine Jones

Catherine Reckmeyer

Chandler Walker

Chari Bobrowski

Cherie Trice

Cheryl Mickiewicz

Chris Bonatsakis

Christina Carlson

Cindy Schtierman

Claudo Fratarcangeli

Coleen Dobo

Colleen McGuire

Dan Mangini

Danielle Cormier

Debborah Newell

Deborah Cass

Deborah Gourley

Deborah Jean

Deborah Mancuso

Deborah Manzano

Deborah Mininberg

Deborah Morgan-Scott

Denise Ortiz

Diane Oliver

Donna Camerota

Donna Perlee

Donna Wertz

Doris Coughlin

Douglas Dorman

Eileen Daigle

Ellen Russell

Elsa Reyes

Emily Culp

Emily Laprade

Emily Soucy

Eric Joseph

Eric Rice

Evan Lemma

Eversource Energy Foundation

Francis Florius

Francis Ziccardi

Freshwater Veterinary Hospital

Gail Tinto

Geoffrey Naab

Gina Gifford

Gregory Todd

Grier Stanley

Heather Faulkner

Heather Freeman

Heather Gates

Irja Welch

Jacqueline Berkowitz

Jaime Olmo

James Goyette

James Ostrowski

Jane Napolitano

Jasmine Rivera

Jen Gardner

Jennifer Doutre

Jennifer Greer

Jennifer Harris

Jennifer Kylie

Jennifer Nadeau

Jennifer Vaz

Jesseca Dacosta

Jessica Bottomley

Jessica Cullan

Jessica Nowak

Jessica Roberts

Jessica Szczygiel

Jessica Voaden

Jinny Patel

Joann Hansen

Jodi Cascella

Johanna Irizarry

John Smith

Judy Bolanos

Julie Quinn

Justin Kolpak


Annual & Employee Campaign:


Karen Case

Karen Maruschak

Karim Vergara-Boffard

Karla Figuereo

Karlene O’Connor-Hall

Katherine Larsen

Katherine McDonald

Kathleen Baber

Kathleen Caringi

Kathleen Dunn

Kathy Erickson

Kathy Schiessl

Kathy Shaw

Katie Conforti

Katie Reaves

Kavitha Sudhakaran Nambiar

Kelsie Boulet-Briere

Kim Byrd

Kim Kennedy

Kristen Myshrall

Kristen Perkins

Kristin Burrington

Kristin Perry

Kyra Brown

Laura Davis

Laura Tordenti

Laurel Briere

Lauren Naworski

Leslie Fultz

Lisa Lee Pedemonti

Lori Cammilleri

Lynn McKenney

Macy Lee

Malika Nelson

Maliza Vega

Marcy Carlone

Maria Coman

Maria Pedraza

Martha Buttenheim

Martine Mikell

Mary Reiners

MaryJoan Picone

Maureen McGuire

Megan Johnson

Meghan Hawthorne

Meghan Oberg

Melanie Ostrowski

Melissa Bent

Melissa Griggs

Michael Asinas

Michael Kearney

Michael Ostro

Michael Wilson

Michele Gaudet

Michelle Desjardins

Michelle Johnson

Michelle Munasami

Milagros Sinclair

Nadine Muriel

Nectarios Bonatsakis

Nicholas Goughan

Nicholas Lynch

Orguidea Burgos

Pamela Bray

Patricia A. Day

Patricia Cruz

Patricia Jarvis

Patricia Parlante

Paula Dunn

Paula Jasminski

Peggy Winsman

Peter Rogers

Pratima Upadhyay

Rachel Corso

Rachel Heath

Raymond Reid

Rebeca Bermudez

Rebecca Sorornejad

Renata Chase

Rhiannon Nitch

Richard Bridburg M.D.

Robert Amatruda

Robin Powell

Samantha Graham

Sameera Haque

Sandra Blackington

Sandra Donahoe

Sarah Connors

Sarah Millimet

Shariet Bazemore

Sharon Dudley

Sheila Pacowski

Sherry Natale

Sheryl Lambert

Simone Powell

Simone Singh

Sri Marella

Stan Schapiro

Steve Hurley

Steve Madonick M.D.

Steven Erickson

Stop & Shop

Susan Fierberg

Susan Morel

Suzanne Chayes

Suzanne Sustaita

Sydney Hayes

Talitha Yelling-Davis

Tamarack Vandevelde

Tammy Donath

Tara Tulay

Taylor Brosnihan

Team MAD

The Benevity Community Impact Fund

Theresa Duston

Tiffany Kennedy

Tracie Compositor

Turkessa Antrum

Victoria Burbank

Wanda Santiago

William Rock

Willisha Charlemagne

Zanetah Sasser

Zorefa Mohammed


COVID-19 Support Fund:


A&A Pest Control Inc.

Abraham J. Goldberg

Amber Moss

Amy Klein

Angela Rizzolo

Beth Sondergaard

Betty K. Domer

Caitie Sailer

Catherine F. Kriss

Chera Gerstein

Christopher Lautenbach

Cy Hess

Deborah Morgan-Scott

Debra Deptula

Donna Perlee

Doris Coughlin

Eddie Miranda

Elizabeth Curtis

Ellen Russell

First Church of Christ, Congregational Suffield

G. Duncan Harris

Geoffrey Naab

Graff Public Solutions, LLC

Greg Mark

James Fazio Jr

Jason Jakubowski

Jay Messier

Jim Dougherty M.D.

Joe Enright

Joella Banker

John Cavanaugh

John Ryan

John Smith

Judith Cowell

June Lord

Kathleen Pagano

Katie Reaves

Kimberly Henrichon

Lisa Hurley

Liv Garrison

Lolly Garrec

Lori Cammilleri

Maliza Vega

Martha Buttenheim

Mary Jane Lund

Maureen McGuire

Meg Lynam

Michael Ostro

Miranda Muro

Nancy Carew

Patricia Jarvis

Peggy Winsman

Renee Shuckerow

Ruth Sales

Sheldon Bustow

Suzanne Chayes

Ted Garrity

Terese Dini

Vanity Sanchez

Wendy Cook

William Harrison

William Rock

Workers’ Compensation Trust


2019 Adopt-a-Family Holiday Program:


Amy Anderson

Ayesha Clarke

Brian Florek

Carter Chevrolet

Chera Gerstein

Cherie Trice

Cheryl Curtis

CHR Board of Directors

Colleen McGuire

Cy Hess

Diane McPherson

Donna Perlee

Duncan Harris

Eduardo Miranda

Elaine Kardock

Farmington Valley Jewish Congregation

Goldy Singh

Jason Jakubowski

Jay Messier

Jennifer Mooney

Jessica Dwyer

Jocelyn Mackey

Joe Enright

John Perkins

Joyce Ruyak

Karen Stetson

Kellie Kunkel

Kelly Lemay

Laura Tordenti

Lauren Devin

LEGO Systems, Inc.

Lisa Roscoe

Lori Lee Brandon

Martha Buttenheim

Michael Kearney

Newfield Construction

People’s United Bank

Ruth Fortune

Sheldon Bustow

Stephanie Hoey

Steven Erickson

Ultimate Software


William Rock

Windsor Federal Savings


Thank you to our CHR Staff:


Cheryl Mickiewicz

CHR – Compliance Department

CHR – Front Office Staff

CHR – HR Department

Coleen Dobo

Colleen Harrigan

Deb Deptuala

Doug Dorman

Heather Gates

Kathy Schiessl

Katie Reaves

Kim Kennedy

Lori Cammilleri

Maureen McGuire

Patricia Parlante

Paula Jasminski

Raymond Reid

Sammera Haque

Simone Singh

Susan Morel


Special thank you to all our donors at Pratt & Whitney:


Carolyn Eichhorn

Carlye Eder

Christopher Sanchez

Kristine Bankowski

Lynn Fraga

Mark Ucasz

Miguel Caldero


Private Foundations:


American Eagle Financial Credit Union

CT Association of REALTORS Foundation, Inc.

Farmington Bank Community Foundation

The Fund for Greater Hartford

Hartford Foundation for Public Giving

Jeffrey P. Ossen Family Foundation

Manchester Road Race Committee Inc.

The McPhee Foundation, Inc.

New Alliance Foundation

United Way of Central & Northeastern Connecticut

Workers’ Compensation Trust



ALERT: Click here to view COVID-19 information and CHR hours.