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View PDF: What is Telehealth

What is Telehealth
Telehealth is a way to visit with healthcare providers, such as your doctor or nurse practitioner from any place, including your home. You don’t go to a clinic or other CHR location.

How do I use telehealth?

  • You talk to your provider by phone, computer, or tablet, using video so you and your provider can see each other
  • Sometimes, you may talk to your provider by phone only using audio

How does telehealth help me?

  • You don’t have to go to a clinic or other CHR location to see your provider
  • You won’t risk getting sick from other people

Can telehealth be bad for me?

  • You and your provider won’t be in the same room, so it may feel different than an office visit
  • Your provider may make a mistake because they cannot examine you as closely as at an office visit (We don’t know if mistakes are more common with telehealth visits.)
  • Your provider may decide you still need an office visit
  • Technical problems may interrupt or stop your visit before you are done

Will my telehealth visit be private?

  • We use telehealth technology that is designed to protect your privacy
  • We will not record visits with your provider
  • Your provider will tell you if someone else from their office can hear or see you
  • If people are close to you, they may hear something you did not want them to know. You should be in a private place, so other people cannot hear you
  • If you use the Internet for telehealth, use a network that is private and secure
  • There is a very small chance that someone could use technology to hear or see your telehealth visit

How much does a telehealth visit cost? 

  • What you pay depends on your insurance
  • A telehealth visit will not cost any more than an office visit
  • If your provider decides you need an office visit in addition to your telehealth visit, you may have to pay for both visits


What if I try telehealth and don’t like it?

  • You can stop using telehealth any time, even during a telehealth visit
  • You can still get an office visit if you no longer want a telehealth visit


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