Peer Support Warmline Operator (Part-time) - 2442
DATE POSTED: 04/03/17
JOB TITLE: Peer Support Warmline Operator
EMPLOYMENT TYPE: Part-time
SCHEDULED HOURS: 4 hours/week as needed
PROGRAM: We Can Clubhouse
SITE LOCATION: Manchester, CT
OBJECTIVE OF POSITION:
To offer supportive, reassuring non-crisis assistance over the phone to callers from the hours of 6-10pm 7 days per week.
- Working with Warm Line Coordinator or Rehab coordinator to provide telephone support to persons with severe and persistent mental illness and/or substance abuse.
- Ensuring that all calls are kept confidential and all crisis calls are referred to crisis triage as appropriate.
POSITION CORE COMPETENCIES:
Interpersonal Communication: Establishes positive rapport and trust with clients and co-workers; demonstrates core TAG value of Trustworthiness.
Collaboration & Teamwork: Effectively participates as a team member to advance common team goals; demonstrates core TAG value of Collaboration.
Cultural Competence, Diversity & inclusion: Effectively and respectfully works with others who have diverse traditions, beliefs, interpersonal styles, attitudes and behaviors.
Systems Oriented Practice: Functions effectively within the organizational and financial structures of CHR and other external systems in which they interact. Maintains the standards set forth by professional ethical guidelines and the code of conduct of CHR.
Quality & Performance Improvement: Works individually and within teams to improve skills and to achieve performance goals and improve outcomes; demonstrates core TAG values of Choice & Empowerment.
Informatics: Uses information technology to support and improve organizational effectiveness.
Safety Environment: Identifies, prevents and reports unsafe situations; uses appropriate procedures to assure safety environment; demonstrates core TAG value of Safety.
DUTIES & RESPONSIBILITIES:
- Answers calls at home for a four hour shift as assigned.
- Use good communication skills (non-judgmental, empathy, etc.)
- Able to identity a pre-crises or stressful situation and to follow the crises, pre-crises protocol.
- Keep all calls confidential
- Maintains documentation in compliance with agency and program standards.
- Participates in staff meetings, supervision, trainings and other meetings as assigned.
- Additional duties as required.
Education: High School and/or GED Required
Experience: Must have lived experience in Recovery from mental health or Substance Abuse and be able share personal strengths and skills as well as the hope that recovery is possible.
Licensure/Certification/Registration: Recovery Support Specialist Certification from Advocacy Unlimited Required or within one year of hire depending on availability of classes
Training: Basic Computer Skills required.
For current CHR employees please use an internal application form found on the CHR Intranet.